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HP Smart App Not Finding Printer: Troubleshooting Guide

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Have you ever found yourself in a situation where you need to print an important document, but your HP Smart app just won’t detect your printer? Frustrating, isn’t it? It’s like looking for a needle in a haystack or trying to find a lost sock in the laundry. But don’t worry, there are a few things you can do to troubleshoot this issue and get your printer back on track. In this article, we’ll explore some common reasons why HP Smart may not find your printer and provide some helpful tips to fix the problem.

If you’re not sure where to start, the first thing you should do is check your wireless connection. Think of it like a cord connecting your printer and your device. If that cord isn’t securely plugged in, it won’t work properly. Similarly, if your wireless connection is weak or unstable, your HP Smart app won’t be able to communicate with your printer. Another common issue is outdated or incompatible software. Just like you need the right key to start your car, your app needs the right software to communicate with your printer. Luckily, there are simple solutions to these problems, and we’ll cover them in the next section.

hp smart not finding printer
Source windowsreport.com

Why Isn’t My HP Smart App Finding My Printer?

It can be incredibly frustrating to have your HP Smart app unable to find your printer, especially when you have an important document to print. Here are a few reasons why your HP Smart app may not be able to locate your printer, and what you can do to fix the issue.

1. Connectivity Issues

The most common reason why the HP Smart app cannot find your printer is due to a connectivity issue between the two devices. If your printer and phone are on the same network, but your app still cannot locate the printer, you should start by checking your Wi-Fi network and router settings.

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You can check if your printer is online by printing out a network configuration page from the printer’s control panel. This page will provide you with information about the printer’s network settings and IP address.

You can also try restarting your printer, Wi-Fi router, and smartphone to see if that resolves the issue. If you are still having problems, try moving your printer closer to your Wi-Fi router to improve your signal strength and connectivity.

If none of these troubleshooting steps work, you may need to reset your printer’s network settings. Check your printer’s manual or contact HP’s technical support team for instructions on how to do this.

2. Compatibility Issues

The HP Smart app may not be compatible with all printer models. To ensure that your printer is compatible with the app, check the list of supported printers on the HP website.

You should also make sure that you have the latest version of the HP Smart app installed on your smartphone. Outdated versions of the app may not support new printer models or may contain bugs that prevent the app from working properly.

If you find that your printer is not compatible with the HP Smart app, you may need to use a different printing app or connect to your printer via USB manually.

3. Firewall or Security Settings

Your printer’s firewall or security settings may be preventing the HP Smart app from locating your printer. To fix this issue, you will need to adjust your printer’s security settings to allow the app to connect to the printer.

You can usually find these settings in your printer’s Control Panel or by accessing your printer’s web interface. If you are not sure how to access your printer’s settings, consult your printer’s manual or contact HP’s technical support team for assistance.

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Additionally, check if your smartphone’s firewall and security settings may also be blocking the HP Smart app from communicating with your printer. In such a case, you may need to adjust your smartphone’s security settings to allow the app to connect to the printer.

By following these troubleshooting steps, you can usually solve the issue of HP Smart app not finding your printer. If the issue persists, it may be a hardware problem with the printer or app itself, so contacting HP support would be your next best step.

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How Can I Fix My HP Smart App’s Connectivity Issues?

Are you having trouble connecting to your printer through the HP Smart app? It can be frustrating when you are unable to print your documents or photos. However, there are a few steps you can take to resolve connectivity issues with the HP Smart app.

Reset Your Printer and Phone

The first step to addressing connectivity issues with the HP Smart app is to reset your printer and phone. Sometimes, a simple restart is all that is needed to regain your printer’s connection to the app. To do this, turn off your phone and unplug your printer for at least one minute. Then, plug your printer back in and power it on. Next, turn your phone back on and try to connect it to your printer through the HP Smart app.

Check for Software Updates

Another issue that can lead to connectivity problems with the HP Smart app is outdated software. Make sure your printer and the HP Smart app are running the latest versions. To check for updates on your printer, go to the manufacturer’s website and search for the latest firmware. To check for updates in the HP Smart app, go to the app store and see if there are any available updates for the app.

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Uninstall and Reinstall the App

If resetting your printer and phone or updating the software does not resolve the connectivity issues, you may need to uninstall and reinstall the HP Smart app. Sometimes, an app can become corrupted and require a fresh install to function properly. To uninstall the app, go to your phone’s settings and select the HP Smart app. Then, tap “Uninstall” and confirm your selection. After the app is uninstalled, go to the app store and download the latest version of the HP Smart app. Follow the installation instructions and try to connect to your printer again.

Contact HP Customer Support

If none of the above solutions work, you may need to contact HP customer support for assistance. They have trained technicians who can help diagnose and resolve connectivity issues with the HP Smart app. Contact them through their website or by phone and provide them with details on the problem you are experiencing. They will try to work with you to find a solution to the issue.


Don’t let connectivity issues with the HP Smart app stop you from printing your important documents and photos. By following these steps, you can get your printer connected to the app and start printing again. Remember to always keep your software up to date, reset your devices when experiencing issues, and contact customer support for help if necessary. Happy printing!

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